Gift comfort, joy, and connection in every meal.

About Meherbaan

Meherbaan is more than a meal gifting service. It is a thoughtful way to celebrate kindness, compassion, and meaningful connection through food.

Our Mission

To transform meal gifting into an art that celebrates relationships through carefully prepared, wholesome food.

Our Values

• Quality: Every ingredient is chosen for freshness and excellence.
• Compassion: We believe thoughtful giving can uplift lives.
• Authenticity: Traditional recipes prepared with modern care.
• Sustainability: Responsible sourcing and eco conscious packaging.

Why Choose Meherbaan?

We turn ordinary gifting into extraordinary moments. Each pack is prepared with care, wrapped with intent, and delivered with warmth.

Terms and Conditions

1. Acceptance of Terms

By accessing or using Meherbaan services, you agree to comply with these Terms and Conditions and all applicable laws and regulations.

2. Service Description

Meherbaan provides a platform for purchasing predefined redeemable units, including but not limited to food, medicine, transport, and other essential services, which may be accessed through verified partner networks.

3. Nature of Units

All units available on Meherbaan represent specific services or products, are non-cash, single-use in nature, and may only be redeemed through authorized partners and approved channels.

4. Assignment and Redemption

Units may be assigned during purchase or at the time of redemption and may require verification of the intended recipient before utilization.

5. Payment Terms

All payments are processed in Pakistani Rupees through approved payment channels including JazzCash and other supported payment providers. Payments must be completed successfully before units are issued or activated.

6. Immediate Service Access

By completing a purchase, you acknowledge and agree that units may become immediately available for assignment or redemption, which may affect eligibility for cancellations or refunds once utilized.

7. Restrictions on Usage

Units may not be freely transferred, resold, exchanged for cash, or used outside authorized partner networks or approved purposes.

8. User Responsibilities

Users are responsible for providing accurate information during registration, purchase, assignment, and redemption processes and must not misuse the platform or attempt fraudulent activity.

9. Cookies

Meherbaan uses cookies and similar technologies to improve user experience, analyze platform usage, and support website functionality. By using our platform, you consent to the use of required cookies.

10. Intellectual Property

All content, branding, logos, designs, software, and materials available on Meherbaan are the intellectual property of MEHERBAAN VENTURES PRIVATE LIMITED unless otherwise stated and may not be copied, reproduced, or redistributed without permission.

11. User Generated Content

Users may post comments, reviews, or feedback where permitted. MEHERBAAN VENTURES PRIVATE LIMITED reserves the right to monitor, remove, or restrict any content deemed inappropriate, offensive, unlawful, or misleading.

12. Limitation of Liability

Meherbaan shall not be liable for indirect, incidental, or consequential damages arising from the use of the platform, partner services, payment systems, or temporary service interruptions, to the maximum extent permitted under applicable law.

13. External Links

Authorized organizations may link to our website in accordance with applicable laws and fair usage practices. Meherbaan reserves the right to request removal of any misleading or inappropriate links.

14. Modifications to Terms

MEHERBAAN VENTURES PRIVATE LIMITED reserves the right to update or modify these Terms and Conditions at any time. Continued use of the platform constitutes acceptance of the revised terms.

15. Contact Information

For questions regarding these Terms and Conditions, please contact us through the official contact information provided on our website.

Privacy Policy

1. Introduction

Meherbaan website is owned and operated by MEHERBAAN VENTURES PRIVATE LIMITED. This Privacy Policy explains how we collect, use, process, and protect your personal information when you use our website and services.

2. Information We Collect

When you visit Meherbaan, we may automatically collect certain device and usage information, including browser type, IP address, time zone, cookies, pages viewed, referral sources, and interactions with the platform.

We may also collect personal information you voluntarily provide, including your name, phone number, email address, address, and transaction-related information during registration, purchase, assignment, or redemption processes.

3. Unit Assignment and Redemption Data

To enable secure and traceable service delivery, we may collect and process information related to the purchase, assignment, and redemption of units, including recipient identifiers such as phone numbers or internal system identifiers.

4. Payment Information

Payments may be processed through approved payment providers, including JazzCash and other supported payment channels. Payment credentials and sensitive financial information are processed directly by the payment providers and are not stored by Meherbaan.

5. Why We Process Your Data

We process personal data only to the extent necessary to operate and improve our services, maintain platform security, and fulfill user requests.

Your information may be used to:

• Issue and manage redeemable units
• Assign units to designated recipients
• Enable and validate redemption
• Process transactions and support requests
• Detect and prevent fraud, abuse, or misuse
• Maintain records for legal, regulatory, and operational purposes
• Improve platform performance and user experience

6. Data Retention

We retain personal and transaction-related information only for as long as necessary to provide services, comply with legal obligations, resolve disputes, prevent fraud, and maintain operational records.

7. Cookies and Tracking Technologies

Meherbaan uses cookies and similar technologies to improve user experience, analyze usage patterns, and support website functionality. Some cookies are required for proper operation of the platform.

8. Data Sharing

We may share limited information with authorized service providers, partner merchants, payment processors, or legal authorities where necessary for service delivery, fraud prevention, compliance, or legal obligations.

9. Information Security

We implement reasonable technical and organizational safeguards to protect personal information against unauthorized access, misuse, disclosure, or alteration. However, no method of electronic transmission or storage can be guaranteed to be completely secure.

10. Your Rights

Depending on applicable laws and regulations, users may have rights relating to access, correction, deletion, restriction, portability, or objection to the processing of their personal information.

11. External Links

Our website may contain links to third-party websites or services. Meherbaan is not responsible for the privacy practices, policies, or content of external websites.

12. Policy Updates

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updated versions will be published on our website.

13. Contact Information

For privacy-related questions or requests regarding your personal information, please contact us at marhaba@meherbaan.org.

Returns & Refunds Policy

1. Payment Processing

Payments on Meherbaan are processed through approved payment providers, including JazzCash and other supported payment channels.

2. Consent Before Purchase

Before completing a purchase, users are required to review and accept the applicable terms, including acknowledgment that purchased units may become immediately available for assignment or redemption after successful payment confirmation.

3. Refund Eligibility

Due to the nature of the services provided, purchases are generally non-refundable once units have been issued, assigned, activated, or made available for redemption.

Refunds may only be considered in limited situations, including:

• Duplicate transactions
• Timed-out or failed payment transactions resulting in incorrect charging
• Technical issues where units were not successfully issued after payment
• Unauthorized or suspicious transactions verified by our review process

4. Non-Refundable Situations

Refunds will not be provided for:

• Used, redeemed, assigned, or partially utilized units
• Change of mind after successful purchase
• Incorrect purchases made by the user

5. Refund Review Process

All refund requests are subject to verification and review. Meherbaan reserves the right to request additional information or documentation before approving any refund request.

6. Refund Method and Processing Time

Approved refunds will be processed back to the original payment method used during checkout. Processing timelines may vary depending on the payment provider and banking channels.

7. Fraud Prevention and Misuse

We reserve the right to investigate suspicious transactions, restrict services, delay redemptions, or deny refund requests where misuse, abuse, fraud, or excessive refund activity is suspected.

8. Contact Support

For refund-related or transaction-related inquiries, please contact us at marhaba@meherbaan.org.