Returns & Refunds policy

1. General Policy

All purchases of units/vouchers (e.g., fuel units, meal units) are considered final and non-refundable, except in limited circumstances outlined below.

2. Eligible Refund Scenarios

Refunds may be considered only if:

• A transaction fails but payment is deducted

• Units are not issued due to a system error

• The service becomes unavailable before redemption

3. Non-Refundable Cases

Refunds will not be provided for:

• Change of mind after purchase

• Gifted units partially or fully redeemed

• Incorrect recipient details provided by the user

• Expired units (if expiry policy applies)

4. Refund Process

• Users must submit a request within 1 day of transaction

• Requests must include transaction details

• Approved refunds will be processed via the original payment method within 14 business days.

5. Exceptions

In exceptional cases, we reserve the right to evaluate refund requests at our discretion.

6. Contact

For refund requests: marhaba@meherbaan.org